Question 1

What is included in an Umrah package?

Accepted Answer

Our listed 3, 4 and 5-star packages include hotel accommodation in Makkah and Madinah, an economy return flight, the Umrah visa and transfers. Exact inclusions depend on the package you choose and are confirmed in writing before you book.

Question 2

Can I request a customised package?

Accepted Answer

Yes. Tell us your preferred dates, departure airport, hotel standard and room type, and our team will put together suitable options for you.

Question 3

Can families travel together?

Accepted Answer

Yes. We arrange packages for individuals, couples, families and groups, including suitable room-sharing options. Let us know the number of adults and children when you enquire.

Question 4

Which hotels are available in Makkah and Madinah?

Accepted Answer

Hotel options depend on your package, travel dates and availability. Specific hotel names are confirmed in your quote.

Question 5

Are flights included?

Accepted Answer

Our listed packages include an economy return flight from the UK. Departure airport, airline and routing depend on availability and are confirmed in your quote.

Question 6

How do I enquire about a package?

Accepted Answer

Use any “Enquire” or “Get a Free Quote” form on this site, call us, email us or message us on WhatsApp. You will receive an enquiry reference number when your form is sent.

Question 7

What documents may be required?

Accepted Answer

You will usually need a passport valid for at least six months and passport-style photographs. Visa and vaccination requirements can change, so our team will advise you on what is required for your trip.

Question 8

How does the booking and payment process work?

Accepted Answer

Once you are happy with a quote, our team will explain the deposit, payment schedule and booking conditions for that package before anything is confirmed.

Question 9

What are the cancellation and refund conditions?

Accepted Answer

Cancellation and refund conditions depend on the package and on the airline and hotel rules that apply. They are set out in your booking terms before you pay.

Frequently Asked Questions

Airlines we fly with